Terms & Conditions

 These general terms and conditions of business are applicable to bookings made directly with MSWIA Music Safaris Pty Ltd t/a MSWIA Music Safaris (herein known as “MSWIA Music Safaris”)

Applicable Law

All bookings are deemed to have been concluded, maintained and controlled in the Republic of South Africa and as such, the laws of the Republic of South Africa and the jurisdiction of the South African Court govern any bookings and subsequent contracts entered into between MSWIA Music Safaris and our clients.

Costs

MSWIA Music Safaris quotations are based on anticipated costs and are subject to amendment should these anticipated costs increase due to circumstances outside the control of MSWIA Music Safaris.

Booking Terms and Conditions

 In order to confirm our clients’ reservation MSWIA Music Safaris requires a 50% deposit payment at the time of making your booking. Bookings made within 60 days prior to departure are subject to full prepayment at the time of confirming the reservation. Any of the supplier’s specific conditions that vary from the above will apply. Failure to do so will result in your reservation automatically being cancelled. The balance of payment is due 60 days prior to the commencement date of your itinerary.

All bank charges are for the client’s account.

Please note that should you have been quoted in foreign currency and wish to settle payment by means of a credit card, your quotation will be converted to South African Rand prior to the transaction being processed due to foreign exchange regulations by the South African Reserve Bank. The rate of exchange on the day that the transaction is processed will be used to determine the equivalent Rand amount with any resulting foreign exchange differences or bank charges being for the client’s account. The South African Reserve Bank prohibits South African companies from taking foreign credit card payments and keeping the payment in foreign currency. The payment has to be converted to South African Rand before it is credited to the recipient. Clients are welcome to settle payment by means of a bank transfer – in this instance the amount will be converted by your bankers on presentation of our invoice. It is the client’s responsibility to inform and instruct their bankers that the net invoice amount must equal the funds clearing into the MSWIA Music Safaris bank account and that all bank charges are for the client’s account. Credit card payment are subject to 5.5% surcharge, which includes credit card processing and administration fees. Wire transfer payments are subject to 1.5% surcharge, which includes includes bank processing and administration fees.

Cancellation Policy

All payments and deposits are final and non-refundable.

MSWIA Music Safaris reserves the right to cancel any booking at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case MSWIA Music Safaris agrees to refund all monies already paid by the client. This shall be MSWIA Music Safaris sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against MSWIA Music Safaris.

Passports

It is the client´s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.

Indemnity & Responsibility

MSWIA Music Safaris acts only as agent in regard to travel and assumes no liability for injury, damage, loss, accident, delay, war, insurrection, revolt or other civil uprising, other military action, strikes or any Act of God occurring in either the country of origin, destination or through passage, or for any reason whatsoever, or through the acts or default of any company or persons engaged in conveying or accommodating the client. They cannot accept any responsibility for losses or additional expenses due to delay or changes in air schedules or other causes. All such losses or expenses will be the responsibility of the client. MSWIA Music Safaris may not be held responsible for any loss or damage to the client’s luggage. The acceptance of final documents, vouchers or tickets shall be deemed to be consent to the above conditions.